They did not provide the bottled water they were meant to leave as a daily benefit for World of Hyatt members and didn't tuck in the sheets, though they did take out the trash. Instead, they merely pulled up the sheets and duvet and returned the pillows to their original location. Additionally, they didn't sweep the floors or replace the sheets on the bed. Housekeeping removed some of the dirty towels and washcloths but left behind others in a way that showed no discernable pattern. Additionally, after three nights of keeping the "do not disturb" sign on the door, we removed it and asked for housekeeping on the fourth day. On arrival in our room, we found hairs on the bathroom floor and in the shower. Unfortunately, service is where this hotel fell short in our experience. Determining who and what the hotel strives to be and then delivering a consistent product along that front would improve the overall guest experience.
It boasts numerous restaurants, but the menus at some are surprisingly limited. It's a brand-new lodging, but it lacks features other 21st-century properties offer as standard. In short, this hotel still seems to be finding its identity. Other design and feature choices were confusing, given that this property is brand-new, including a lack of overhead lights in rooms and using paper "do not disturb" signs instead of an eco-friendlier digital option.
While the hotel offers many amenities, it's worth noting that some of these weren't available as advertised during my recent stay. On the sixth floor, an event terrace hosts the heated outdoor pool, and both hotel guests and event participants can use the fitness center's Precor and Peloton equipment. These spaces provide floor-to-ceiling windows for optimal views and include technology-enabled features like event broadcasting. The hotel is connected to the convention center, offering an additional 60,000 square feet of meeting spaces. These rooms are spread across a glass tower that is unique in both appearance and height in the center of Salt Lake City. Each room can be accessed using your phone as a mobile key. The hotel offers 33 suites and 36 club rooms, as well as 21 Americans with Disabilities Act-compliant rooms. The Hyatt Regency Salt Lake City opened in October 2022 and comprises 700 guest rooms in its 26-floor edifice.
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